Security

We use security technologies and processes to keep your personal financial and account information secure. Behind the scenes, our Information Technology department ensures we have the latest technology to safeguard your data.

We have various fraud monitoring tools in place to help detect unauthorized or unusual activity in your accounts. If activity meets the parameters within the tool, you or EastRise may be alerted to verify the activity.

Ask us to scan your driver’s license or photo ID the next time you visit a branch. Having updated identification on file will help prevent fraudsters from trying to impersonate you.

Our teller and ATM receipts are printed with truncated card numbers, so your account information is protected from dumpster divers.

We provide SecurShred paper shredding bins free of charge. Bring sensitive paperwork to one of our ShredFest events or drop it in a bin at one of our branches any time during business hours. We’ll make sure it is properly destroyed.

We provide up-to-date information about how you can protect yourself from fraud and scams on our website, our newsletters, and via our social media page.

Using an authenticator application will help deter fraudsters from gaining access to your Digital Banking profile in the event your email address has been compromised.

• Don’t send money to someone you don’t know or trust.
• Don’t respond to an email that asks you to share personal information.
• Don’t call any phone number provided to you via email, text, or over the phone if you do not trust the source. Instead, obtain a valid phone number from a credible source such as a secure website or a phone book.
• When in doubt about an email, do not click any links.
• Don’t accept checks you receive that are for an amount greater than the expected amount or checks in the mail that you were not expecting.
• Don’t send gift cards or funds via a money transfer service to someone you do not know, even if the request appears urgent.
• Stop. Think. Call EastRise or someone you trust—scam artists prey on your emotions and want you to act before you have time to think.
• Block unwanted calls and text messages – see resource below for a “How to Guide”

• Always have up-to-date anti-virus software installed on your computer
• Enable the authenticator application for EastRise online banking
• Ask us to scan your driver’s license or photo ID the next time you visit an EastRise branch. This way we’ll know if anyone tries to impersonate you.
• Ask us to a put a password on your accounts.
• Passwords you use to access your online financial accounts should never be reused on other online accounts. Make your EastRise login unique. That way, if a security breach happens somewhere else, your most important accounts won’t be affected.
• To monitor your accounts, use online banking and set up Account Alerts to receive customized notifications of your account activity.
• When you conduct a transaction with a teller, present your membership card or write down your membership number instead of speaking it aloud.
• Shred sensitive papers. Drop them in a SecurShred bin at any branch.
• Visit the resources below to stay up to date on how to protect yourself from fraud.
• NEVER provide your online banking credentials to anyone, not even your financial institutions – no legitimate business will ask you for this information
• NEVER give out personal identifying information to someone you do not know or trust.
• NEVER allow anyone remote access to your computer.
• Visit a branch to pick up flyers which provide information on various types of scams.